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Terms & Conditions for Raising Delivery Disputes
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Introduction
These terms and conditions govern the process for raising delivery disputes with Netceed UK Ltd (hereinafter referred to as "the Company"). By raising a dispute, you agree to be bound by these terms and conditions. -
Eligibility to Raise a Dispute
2.1 Only the customer or their authorised representative who placed the order is eligible to raise a delivery dispute.
2.2 The dispute must pertain to orders fulfilled by the Company. -
Time Frame for Raising a Dispute
3.1 Delivery disputes must be reported within 3 Days from the date of delivery.
3.2 Disputes reported outside this timeframe will not be considered unless exceptional circumstances apply. -
Valid Reasons for Raising a Dispute
Disputes may be raised for the following reasons:
4.1 Non-delivery of the order.
4.2 Delivery of damaged, defective, or incorrect items.
4.3 Partial delivery of the order.
4.4 Delay in delivery exceeding the agreed timeframe. -
Procedure for Raising a Dispute
5.1 Customers must submit a formal dispute via email to deliveryservice.uk@netceed.com
5.2 The dispute must include the following details:
- Order reference number.
- Date of order and delivery.
- Detailed description of the issue.
- Supporting evidence (e.g., photographs, delivery notes).
5.3 The Company reserves the right to request additional information if necessary. -
Investigation and Resolution
6.1 Upon receiving the dispute, the Company will acknowledge receipt within 24 Hours
6.2 The Company will investigate the dispute thoroughly and provide a resolution within 21 Days
6.3 Resolutions may include:
- Replacement of damaged or incorrect items.
- Refunds where applicable.
- Re-delivery of missing items. -
Exclusions
7.1 The following scenarios are excluded from delivery disputes:
- Issues arising from incorrect information provided by the customer.
- Delays caused by force majeure events (e.g., weather, strikes).
- Items signed for as "received in good condition" without later evidence of damage.. -
Customer Responsibilities
8.1 Customers are responsible for providing accurate delivery and contact information.
8.2 Customers must inspect deliveries upon receipt and document any discrepancies. -
Limitation of Liability
The Company's liability is limited to the value of the disputed order or the affected items. -
Modification of Terms
The Company reserves the right to modify these terms and conditions at any time without prior notice. Any changes will be communicated via the Company’s official website or other relevant channels.
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Contact Information
For raising disputes, please contact: deliveryservice.uk@netceed.com -
Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.