Telephone Equipment & Sets
FAQs
The type of telephony systems include:
- Analog/PBX systems are traditional landline based private branch exchanges for internal and external calling.
- Digital PBX systems enhanced with features like voicemail, call forwarding, and conferencing.
- VoIP systems, Voice over IP, using the data network for calls, enabling remote work and integration with unified communications platforms.
- Cloud hosted telephony are managed entirely off-site with subscription based service, reducing on-premise hardware needs.
The required equipment for a VoIP telephony system includes:
- IP phones, like desk or conference units designed for VoIP.
- VoIP enabled PBX or hosted service: Handles call routing and features.
- Network infrastructure, like switches (often PoE-capable), routers, and structured cabling.
- Headsets & peripherals for call centre or hybrid work use.
- Power backup, like UPS systems to maintain service during outages.
Yes, using Analog Telephone Adapters (ATAs) or a VoIP gateway. These devices convert analog voice signals into digital packets, allowing older handsets to connect to IP networks without replacing all hardware immediately.
To choose the right telephony solution, consider:
- Number of users to determine system capacity and scalability needs.
- Work model, like on site, remote, or hybrid working that may influence whether cloud, on-premise, or hybrid telephony is best.
- Feature set, like call recording, auto-attendant, video conferencing, CRM integration.
- Budget & maintenance, like balance upfront costs with long term service fees and support requirements.