Telephone Headsets
FAQs
Headsets come in several types depending on your device and working environment:
- USB headsets are ideal for VoIP, Teams, Zoom, softphones, and computer based calling.
- RJ9/RJ11 headsets are used with traditional desk phones.
- 3.5mm jack headsets are standard audio port for laptops and mobile devices.
- Wireless (Bluetooth/DECT) headsets provide mobility around the workspace.
For most office and remote work setups, USB headsets are preferred because they offer plug-and-play compatibility, built in audio controls, and better noise cancelling performance.
Yes. USB headsets are designed to work seamlessly with:
- VoIP phones and softphones
- Microsoft Teams, Zoom, Webex, Google Meet
- UC (Unified Communications) platforms
- Contact centre software
Most models support HD audio, noise cancelling microphones, and inline call controls, making them ideal for desk based or remote telephony environments.
It depends on your working environment:
Mono (single ear) headsets
- Good for call centres or busy offices
- Allow you to hear your surroundings
- Ideal for customer facing roles
Stereo (dual ear) headsets
- Better for focus and blocking background noise
- Ideal for remote workers or noisy environments
- Suitable for multimedia use as well as calls
Both styles typically support noise cancelling microphones to improve call clarity.
Key features to consider include:
- Noise cancelling microphone reduces background noise for clear conversations
- Acoustic protection protects ears from loud volume spikes
- Comfort design like adjustable headbands, soft ear cushions, lightweight
- Inline controls like mute, call answer/end, and volume
- Plug-and-play USB connection, no drivers needed
- Durability, like reinforced cables and robust ear pads for long term use
If the headset is for a call centre or heavy daily use, choose models designed for continuous operation and enterprise environments.